Last updated: April 2026
General Salon Policies
- Any infills/refills need to be booked within a few weeks of your last appointment, this depends on the chosen nail system that has been applied. We recommend 2-3 weeks for acrylics and 3-4 weeks for BIAB.
We acknowledge that each person’s nail can grow at different speeds, however once you notice a gap between the nail and cuticle line appears, please get an appointment booked.
- Removals are necessary to help maintain strong and healthy nails. We recommend a full removal with a fresh set is required every 4-5 infills.
- If you need a nail repairs within 7 days of your last appointment, please send us a message or give us a call. In most cases, we’ll provide the repair free of charge. Please note that we reserve the right to refuse complimentary repairs if we believe the service is being misused or the damage is not accidental.
- We require at least 24 hours’ notice for cancellations or rescheduling. Repeated missed appointments may require full prepayment for future books or refusal of service in it’s entirety.
- We reserve the right to refuse treatment if there is a risk to health or safety.
- We reserve the right to refuse service to anyone displaying inappropriate, abusive, or unsafe behaviour.
- We kindly request that clients inform us within 48 hours if you are dissatisfied with our service – we shall endeavor to rectify any issues arising.
- Gift vouchers are non-refundable and must be used before their expiry date. Promotions cannot be combined unless stated otherwise.
- By booking a service, you acknowledge and accept the inherent risks associated with nail treatments. The salon is not liable for adverse reactions where full medical information was not disclosed.