Last updated: May 2026

General Salon Policies

  • Any infills/refills need to be booked within a few weeks of your last appointment, this depends on the chosen nail system that has been applied. We recommend 2-3 weeks for acrylics and 3-4 weeks for BIAB.

    We acknowledge that each person’s nail can grow at different speeds, however once you notice a gap between the nail and cuticle line appears, please get an appointment booked.
  • Removals are necessary to help maintain strong and healthy nails. We recommend a full removal with a fresh set is required every 4-5 infills.
  • If you need a nail repairs within 7 days of your last appointment, please send us a message or give us a call. In most cases, we’ll provide the repair free of charge. Please note that we reserve the right to refuse complimentary repairs if we believe the service is being misused or the damage is not accidental.
  • We require at least 24 hours’ notice for cancellations or rescheduling. Repeated missed appointments may require full prepayment for future books or refusal of service in it’s entirety.
  • We reserve the right to refuse treatment if there is a risk to health or safety.
  • We reserve the right to refuse service to anyone displaying inappropriate, abusive, or unsafe behaviour.
  • We kindly request that clients inform us within 48 hours if you are dissatisfied with our service – we shall endeavor to rectify any issues arising.
  • Gift vouchers are non-refundable and must be used before their expiry date. Promotions cannot be combined unless stated otherwise.
  • By booking a service, you acknowledge and accept the inherent risks associated with nail treatments. The salon is not liable for adverse reactions where full medical information was not disclosed.
  • Any loyalty scheme, rewards programme, referral offer, or promotional incentive offered by the salon is provided at our discretion. We reserve the right to amend, suspend, withdraw, or terminate any loyalty scheme at any time without prior notice.
  • Due to the nature of beauty services, refunds are not generally provided for completed treatments. If you are unhappy with your service, please contact us immediately and within 24 hours so we can assess and, where appropriate, offer a correction appointment.

    Ideally, if for any reason you are dissatisfied with our service, please speak to the salon manager at the time of your visit, as we are committed to ensuring your experience is to your satisfaction.
  • We reserve the right to refuse infills or maintenance on products applied by another salon. In some cases, removal and a fresh application may be required.
  • Photographs of completed treatments may occasionally be taken for training, quality control, or marketing purposes. No identifying information will be shared without consent. Clients may opt out at any time.
  • Clients under the age of 16 must be accompanied by a parent or guardian and may require consent for certain treatments. We may ask clients under 16 to provide proof that their guardian has consented to the treatments.
  • Clients are responsible for informing the salon of any allergies, sensitivities, medical conditions, or previous adverse reactions. Where required, patch testing must be completed before treatment. While all care is taken, the salon cannot be held responsible for allergic reactions where relevant information was not disclosed.
  • While we aim to keep to scheduled appointment times, our salon operates a combination of pre-booked appointments and walk-in services. As a result, treatment times may occasionally be delayed due to unforeseen circumstances, longer service durations, or salon demand.

    We will always endeavour to keep waiting times to a minimum and, where possible, inform clients as soon as reasonably practicable of any delays to their appointment. We appreciate your patience and understanding during busy periods.